Adult Care Mediation
Charlotte May

About Me

Charlotte is an accredited Civil, Commercial and Workplace mediator with specialist experience in adult care disputes and a commitment to finding positive solutions. Charlotte acts as a mediator and provides conflict resolution skills training within the UK. Her research findings on Court of Protection mediation have helped to shape the proposals for an independently evaluated Court of Protection mediation scheme.

Charlotte is a solicitor and Team Leader for Legal Services at Wiltshire Council where she has been providing specialist legal advice for over 15 years. She is an expert on community care services, mental health and mental capacity and Court of Protection law.

Charlotte has had a leading role in many challenging cases, involving for example: inter-family disputes, powers of attorney, contact and accommodation, best interests decisions, financial abuse and safeguarding and ‘Deprivation of Liberty’.

Photo of Charlotte
Mediation Testimonials

“Prior to mediation there was an intractable opposition between the parties regarding contact arrangements for an adult with learning disabilities. They would not even try and resolve the dispute between them and the matter had been to court on a number of occasions. Charlotte took great care to prepare the ground for the mediation so that by the time the mediation began there was a shift in the parties entrenched positions. A very sensible solution was reached for the benefit of all involved.” Andrew Hannam, Partner, Foot Anstey Solicitors.

“Charlotte was the mediator in a particularly challenging Court of Protection dispute between family members. Given the difficulties in the relationships, Charlotte approached the mediation in a way ‎that enabled each party to have the opportunity to understand the purpose of the mediation and to get their positions, concerns and views across and this led to the key issues being resolved. Charlotte got to know the parties before the mediation day itself, which seemed to benefit the process as a whole. The mediation was conducted with sensitivity and a very solid understanding of the underlying legal principles involved in the process, which aided the parties to reach an agreement in what initially appeared to be a case that was not capable of resolution without judicial guidance.” Jess Flannagan, Solicitor, Clark Willmott.

“The disagreements between the various parties had seemed impossible to resolve, however, Charlotte’s intervention resulted in an agreement. This enabled the service user at the heart of the case to receive care in a place and of a nature of her choosing, while still maintaining contact with both her daughters. I couldn’t have been more impressed with the outcome of the mediation – we should have tried it earlier!” Paul Greening, Mental Capacity Act Manager, Dorset County Council”.

Voluntary Work:
2012-2015: volunteer mediator with Bristol Mediation co-mediating a variety of disputes between neighbours.

LLB (Exon) 1983, Certificate Human Rights and Civil Liberties 1999,
ADR Civil and Commercial Mediator 2011
CEDR Workplace Mediation Conversation (2019)

Law Society, Association of South West Mediators
Mobile 07500 046261
"Finding Positive Solutions"