Adult Care Mediation
Charlotte May


Charlotte is a Senior Solicitor at Wiltshire Council where she has been providing specialist adult social care legal advice for over 10 years. She has in depth knowledge of community care services, mental health, mental capacity and Court of Protection. She is committed to finding positive solutions and promotes alternative ways of resolving disputes. Charlotte is an accredited Civil and Commercial Mediator (ADR) and is available to mediate disputes within the UK.

Charlotte has also developed an innovative approach for local authorities whose customers have personal injury claims, to ensure that maximum resources are available to those in greatest need.  She provides training for both local authority lawyers and employees.

Charlotte has advised in many interesting cases, for example:-

Photo of Charlotte

Power of Attorney and Accommodation: an estranged brother and sister with enduring power of attorney were involved in a tug-of-love over where their father should live.

Health and Welfare: a woman with cerebral palsy and severe learning disabilities who had been socially isolated for many years where the parents had a long history of refusing services.

Financial Abuse: a ‘long lost’ half-brother appeared at the hospital bedside of his half sister, obtained a power of attorney and attempted to sell her property and got a will executed in his favour.

Deprivation of Liberty: an elderly married couple were separated when the mental health of the wife deteriorated and put her husband at risk of physical harm.

Personal injury: where the defendant has admitted 100% liability, negotiations result in the authority recovering all the costs of past care.


“In narrowing the issues Charlotte is able to bring to mediation her considerable legal expertise in the vast field of adult social care law.  This combined with her personal attributes of being warm, friendly, empathetic and a good listener results in her great ability to help resolve even the most complex of issues. This saves all the parties significant time and expense in the future.”(Adrian Francis, Locum Adult Social Care Solicitor).  Her clients say “Charlotte is professional, extremely hard-working and committed”.

Voluntary Work:
Charlotte is a volunteer mediator with Bristol Mediation and co-mediates a variety of disputes between neighbours.

LLB (Exon) 1983, Certificate Human Rights and Civil Liberties 1999,
ADR Civil and Commercial Mediator 2011

Law Society (1987), Bristol Mediation (2012), Association of South West Mediators (2013)
Elder and Guardianship Mediation. A Review of the EGM Report (Jordans Elder Law Journal November 2012 )
Email Mobile 07500 046261
"Finding Positive Solutions"